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A study conducted by AT&T found:
- 68% of all business calls are not completed on the
first attempt,
- 55% of all calls are for the one way transfers of
information,
- 67% of all calls are considered less important than
the work they interrupt,
- 76% of all calls do not require an immediate response.
Other studies show that managers are available to accept
a phone call only 12% of the time; they are either away
from the office, on the phone already, in a meeting,
don't want to be disturbed, or simply "in transit"
All this adds up to ineffective communications. Ineffective
communications result in lost revenues and lost profits.
To see if your company suffers from the ineffectiveness
of routine telephone communications, review the checklist
below. If you experience two or more of the following,
your company can benefit from a voice processing system.
- Communicate with the same people frequently
- Play "telephone tag"
- Make short calls, usually to leave or receive
information
- Staff supplies callers with repetitive information
- Make calls over a wide area or different time
zones
- Receive "pink slips" for telephone messages
- Provide the same information to more than
one employee
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- Hear long periods of ringing at unattended
extensions
- Put callers on hold in order to meet important
deadlines
- Receive calls while trying to meet important
deadlines
- Pay an answering service for taking after
hours calls
- Receive a high percentage of calls from other
employees, vendors, friends, and family
- Often read and discard interoffice memos
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