Campaigns

A "Campaign" is an outbound dialing scenario in which a telephone number is automatically dialed, there is some type of activity after the call is answered, and then the call is disconnected. You can select from several different campaign types. Below are descriptions of how different campaigns work:

Campaign 1:
A call is placed, the phone is answered, your message is delivered, then the person called has the options to repeat the message or hang up.

Campaign 2:
A call is placed, the phone is answered, the person called is given the option of pressing a key to hear the message or hang up. If the caller chooses to hear the message, your message is delivered, then the person called has the options to repeat the message or hang up.

Campaign 3:
A call is placed, the phone is answered, your message is delivered, then the person called has the options of repeating the message or responding to your question by pressing the 1 key or the 2 key to answer "yes" or "no", or for some other question offering 2 choices.

Campaign 4:
A call is placed, the phone is answered, your message is delivered, then the person called is given the options to answer the question(s) or hang up. If the person called chooses to answer the question(s), he or she may be asked from 1 to 10 questions requiring VOICE or TOUCHTONE responses. After all the questions are asked and answered, the person called is "thanked" for their responses and the call is terminated.

Campaign 5:
A call is placed, the phone is answered, your message is delivered, then the person called is given the options of having the call transferred or hang up. If the person called presses 1 to have the call transferred, he or she is put on hold and the call is transferred to the default phone number.

Campaign 6:
A call is placed, the phone is answered, your message is delivered, the caller is placed on hold, and the call is automatically transferred to the default number.

Additional Dialing Information

Live Call Transfers:
There are several ways that the system can allow an operator to speak "live" with the person dialed. If you have specific needs, please inquire about the various methods (and limitations) of talking to people live. Below are 3 examples of ways to speak to people live:

1. If a "live person" answers the call, the computer can "beep" and the name and telephone number of the person called will pop up on the screen. An operator can immediately pick up the telephone and speak to that person.

2. The operator (wearing a headset) can click the mouse to dial a telephone number and hear the telephone ring and how the call is answered. The operator can then speak live to that person or press a key to leave a recorded message.

3. After a recorded message is played, the person called can press a touchtone key on their telephone to be transferred to an operator to talk "live". With this feature, you need either "3-way calling" or "Centrex" from you local telephone service provider. You can then have calls transferred to any telephone number you want. If you have "3-way calling", the original telephone line that reached the person will be used during the entire conversation. If, however, you have "Centrex" or "Call Transfer Disconnect" on your phone lines, when the call is transferred to a live person, that original phone line is released to continue placing calls. Note: "Centrex" type service may also be named "Centranet" or "Plexar".

Answering Machines vs Live Persons:
Each of the Campaigns may leave a message on an answering machine if so desired. That message may be different than the message for a "live person".

Each Campaign can leave a different message for a "live person" than the message for an answering machine. If you wish, the system can hang up if a "live person" answers and only leave a message if an answering machine answers OR it can leave a message for a "live person" and hang up if an answering machine answers.

"Do Not Call" List:
In each of the above Campaigns, you may tell the person called that they may press "9" on their touchtone phone to be automatically placed on the "Do Not Call" list and never be called again. You can also import in an existing list.