Features
The Inbound Automated Attendant can answer
your telephone in a variety of ways to provide information,
transfer callers, or take voice messages:
- With only a greeting and message.
- With a greeting, message, and voice mail.
- With a greeting and menu choices.
- With a greeting, menu choices, and voice
mail.
- With a greeting, menu choices, voice mail,
and call transfers.
- With any other combination of the above
options.
Menu choices may be 1,2,3,4,5,6,7,8,9, and
0.
You may have up to 10,000 voice mailboxes.
Callers may enter the voice mailbox number (from 1 to 5 digits),
or if they do not know the number, they may search by name
or by listing.
Callers may be transferred to another telephone
number, if you have "3-way calling", "Centrex",
or "Call Transfer Disconnect" service from your
local telephone company. Users may turn the call transfer
"on" or "off". If call transfer is "off",
the call will go directly to voice mail, but if call transfer
is "on", the call will be transferred to dial a
telephone number. When answered, the call will be disconnected
from your system's phone line(s) if you have "Centrex",
though if you have "3-way calling", that line will
stay in use. When a call is transferred and there is no answer
or it's busy, the call will then go to the user's voice mailbox
for the caller to leave a voice message. At any time, you
may call in from any location and change the telephone number
where calls are to be transferred.
You may record or listen to greetings, menus,
information, and messages by telephone, or if you have a sound
card (Sound Blaster compatible) in your computer, you may
use a microphone and speaker.
The Inbound Automated Attendant may operate
at the same time as the Outbound Auto Dialing, if using separate
telephone lines.
Your system can handle up to 12 telephone
lines simultaneously.
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