PC Based

PC-Based Telephony (Agent ScreenPhone)

With AMDial Series II CT Server Agent ScreenPhone, CSR's can perform basic telephony functions such as dial, answer, transfer, hold, conference and record calls – all from the PC workstation and without using the telephone. When combined with outbound functionality, ScreenPhone means agents can schedule follow-up calls for a specific date and time, as an agent-assigned call or a campaign-assigned call.

The AMDial Series II Agent ScreenPhone can be provided as either a stand-alone application or integrated as a "control" with an existing customer care or other business client database application.