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Our Predictive Dialer greatly increases productivity in call centers, since agents will spend more time talking to people, rather than manually dialing numbers, waiting for calls to go through, or hanging up on busy signals and answering machines.
Feature Summary:
• Automatically dials lists of telephone numbers on multiple telephone lines.
• Listens for calls to be answered by live people (and/or an answering machine); as soon as a person says "Hello", the call is connected to a live agent.
• The agent's computer screen pops up with a display of information about the person called. The agent can read scripts, make notes, add or change information on the screen, schedule a call-back, conference or transfer the call, record the call, or place the number on the Do Not Call list.
• Supervisors have real time access to communicate with their agents, monitor their activities, and get detailed reports whenever needed.
Available for 1 to 24 agents with dialing from 1 to 72 or more telephone lines.
To own and operate a Predictive Dialer, you will need:
1) Amdial III Software with PIKA Voice Board Kit
2) Telephone & Headset for each agent
3) Server Computer & Computer for each agent
• Start small, then upgrade to more agents, simply by paying the difference!
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