Predictive Dialer Features
Overview:
Our Predictive Dialer automatically dials your lists of telephone numbers (on multiple telephone lines) and listens to the way each call is answered and reacts as follows:
• As soon as a person says "Hello", the call connects to an agent.
The person called does not need to say "Hello...hello...hello, is anyone there?" before an agent comes on the line. Amdial Predictive Dialer is very fast connecting the person called with the agent. With Amdial, the agent's computer screen quickly pops up with a display of information about the person called. The agent can read scripts, make notes, and add or change information on the screen. The agent can click a button to play any one of your pre-recorded messages to someone. Conversations can be recorded. Calls can be conferenced or transferred. The agent can schedule call-backs as needed, and he or she can click one button to place a person on the Do Not Call list.
• If an answering machine, voice mail, or automated attendant answers a call, you can choose what happens:
1) connects to an agent,
2) hangs up, or
3) leaves a pre-recorded message.
• When busy signals, operator intercepts, fax machines, or no answers are detected, it hangs up and calls other telephone numbers.
• Supervisors can silently monitor agents' calls, barge in to their calls, record their calls, and also coach the agents while they are on calls.
With our Predictive Dialer, you save money with these great features:
The expensive "Windows Server" operating system is NOT required on any computers.
Telephone lines are only needed for dialing out. Phone lines are NOT needed for your agents.
You'll own your Predictive Dialer; therefore, there are NO monthly operating fees for the hardware or software.
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