Equipment Reconditioning Process

Receiving

Every piece of equipment arrives at the receiving department where it is subjected to a visual examination to determine cosmetic defects, missing components, and other visible problems. The receiving personnel then complete a total inventory of the system and prepare the equipment for a complete cosmetic upgrade.

Diagnostic Testing

Next, the equipment is sent to diagnostics, where trained and certified technicians perform more than fifteen standardized test procedures. At the component level, testing is completed on each component to determine its working condition. At this point, the equipment goes through two hours of simulated use or until the diagnostic technicians are satisfied that all malfunctions have been identified. The testing is done with actual telecommunication products that simulate various applications of the product.

Repair Lab

Once the condition of the equipment is thoroughly diagnosed, it is sent to the Repair Lab where each problem is repaired. Components found to be faulty are replaced by new components that meet or exceed original equipment specifications. Repair Lab technicians again evaluate the equipment to identify potential errors that the Diagnostics might have missed.

Quality Control

Once the equipment leaves the Repair Lab, it undergoes even more extensive testing in the Quality Control Department. Virtually every component is again tested, and the equipment undergoes a minimum burn in for a period of twenty-four hours. In some cases, the equipment is burned in for a long as a week so that the quality specialists are assured it will function reliably in the workplace.

Preparation and Shipping

As the final step in the process, the equipment is skillfully readied for shipment by carefully packaging it and logging system and components serial numbers into inventory. The end result of this highly customized process is a completely refurbished piece of equipment which is at least as good as new equipment, and comes with a "One Hundred Percent Satisfaction Guarantee" and 90 day warranty on parts. (12 month extended warranties are available upon request).