VTG VoiceBridge-II

A Family of Products Designed to Integrate Voice Messaging Systems with Major PBXs

VoiceBridge has revolutionized the voice messaging industry by fully integrating a wide range of PBXs with all Centrex SMDI-compatible voice mail systems. By enhancing both systems, VoiceBridge provides customers the benefits of reducing cost, stepping up productivity and improving communication. A fully integrated voice mail system answers incoming calls with information taken directly from the PBX.

VoiceBridge supplies the voice mail system with this critical information. Using this data, the voice mail application can intelligently answer and handle each incoming telephone call providing a friendly personalized greeting. This makes the entire system easier to use for your employees and customers.

Integrating the PBX and voice mail system with VoiceBridge means that callers will no longer need to type in clumsy mailbox numbers to leave messages. Integration means that you, the subscriber, will be notified when new messages are saved in your mailbox. It also means that your employees will be able to respond to those messages quickly and easily. A fully integrated voice messaging systems is a productivity tool that enhances communications inside and outside of your company.

Other integration solutions, such as interfacing and partial integration, do not combine the features and capabilities of VoiceBridge. The VoiceBridge advantage offers a standard approach with the flexibility to create a variety of integrated messaging solutions.

VoiceBridge is a growing family of products covering many popular PBX models including Lucent Technologies System 75/85 & Definity, Siemens Rolm 8000, 9000 & 9751, and Nortel Sl-1 & Meridian-1.

VoiceBridge Benefits

• Easy to Use - VoiceBridge eliminates the need to manually enter the complicated codes and mailbox numbers. Both the PBX and voice mail appear as one system.
• Reduces Costs - a fully integrated system improves employee productivity and reduces costs by streamlining access to voice mail.
• Extends the Workday - integration makes it easier for clients to keep in touch improving customer service and relations.
• 24-Hour Telephone Answering - a fully integrated systems answers calls and takes messages around the clock.
• Reduces Calls to Voice Mail - an immediate visual indicator on your phone tells you that messages are available so you call voice mail only when you need to.
• Quick Access - auto login capability gives you instant and easy access to your messages from your desk.
• Rotary Phones - An integrated system makes it easier for rotary callers to leave messages by provided automatic access to mailboxes when transferred or calling direct.

Call is Placed to Your Desk

When you are out of the office . . .
The phone rings 3 times and forwards to Voice Bridge . . .
VoiceBridge transfers the call to voice mail along with your mailbox ID . . .

or

When you are on the phone . . .
Your phone immediately forwards the incoming call to VoiceBridge . . .
VoiceBridge detects that you are on your phone and notifies voice mail.

THEN: Caller records a message into your mailbox . . .VoiceBridge accepts a command from voice mail and lights the message lamp on your phone, showing that new messages are waiting . . .

You call VoiceBridge, which automatically logs you in for direct retrieval of your messages upon completion of the transaction VoiceBridge turns off your message lamp.

VoiceBridge communicates with the PBX by emulating a digital station set. Working in conjunction with the PBX, VoiceBridge is an integrated gateway to the voice mail system. Any call forwarded or transferred to the VoiceBridge will be routed to the voice messaging system along with the appropriate integration information. As a subscriber, just call VoiceBridge to retrieve your messages. Message lamp sets and clears are handled automatically.

When a call arrives at VoiceBridge, it is routed to an available voice mail port and the necessary integration data is sent in a Centrex SMDI format over an RS-232 serial data link. This data allows the voice mail system to locate the appropriate mailbox and determine whether that box is to be opened for message taking or subscriber access. The information is also used by the voice mail system to "fine-tune" call answering and handling, the types of spoken greetings presented to the caller, and the options and actions your caller will have.

Centrix SMDI Emulation

• All VoiceBridge units provide industry-standard Centrex SMDI protocol. This offers maximum compatibility with existing voice mail systems.

Operator Revert

• Once integration is complete, the analog voice port supervises the call and voice mail can revert or transfer to any extension with a flash-hook sequence.

Integration Diagram

Voice Ports

• VoiceBridge units typically support from 12 to 24 ports, monitoring the availability of these ports and managing calls transferred to them. Once the transfer is complete, the VoiceBridge is no longer attached to the call. For larger systems, simply network additional VoiceBridge units.

Call Queue

• The PBX allows up to 8 simultaneous calls to appear on the call appearance buttons. These call appearances act as a queue for incoming calls. Each call is serviced separately in order of appearance. Once VoiceBridge transfers a call to the next available voice port, a new position is open in the queue.

Message Waiting Indication (MWI)

• VoiceBridge uses the PBX's message notification features to illuminate lamps or provide stutter dialtone on any properly equipped digital or analog station set. MWI sets and clears are performed as a background task when VoiceBridge has idle time.

Automated Attendant

• Automated Attendant applications are enhanced and optimized when VoiceBridge is used since time-consuming supervised transfers are on longer required to integrate calls. Since Automated Attendant can process all calls as blind transfers, the application can now service more incoming calls per hour.

Specifications

Front Panel

Back Panel