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Many are critical to the successful implementation
of voice processing in your company. Others may be
simply luxurious or even confusing extras. The most
important aspect of any voice processing system feature
is its ability to be used effectively by your company.
Be careful not to limit the use of your system by
only considering your current needs. Most companies
who install a voice processing system discover their
system usage exceeds expectations by 25% to 50% within
6 to 8 months. With this in mind, the best systems
are designed to have advanced options available, but
not mandatory, so that the system can grow with the
experience of the users. Also, make sure the system's
functions can be upgraded in a modular format easily
and cost-effectively.
Some features to carefully consider:
- Alphabetical Directory Listing
- Forward, Pause, or Back-up
- Group Messaging/Distribution List
- Outbound Mailbox
- Urgent Message Status
- Call Screening
- Future Message Delivery
- Message Notification
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- PBX Integration
- Fax Store and Forward
- Fax-on-demand
- Networking
- Forms Capability
- Computer/Telephone Integration (CTI)
- E-mail Integration
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