|
Hard dollar savings, quantitative improvements
that immediately affect the bottom line; and
Soft dollar savings, those related to qualitative
or effectiveness improvements.
Some hard dollar savings
- Reduction in long distance expenses
- Fewer receptionists and departmental answering
positions
- Reduction in the lines, trunks, and attendant
consoles
- Reduction in mailing and copying costs
- Extended life of your telephone system
Some soft dollar savings include
- Reduction in the number of memos and letters created
(consider the cost of time to write, type, and route
and the cost to copy, and you will see you can save
as much as $20 for each memo and $25 for each letter)
- Increased productive time through shorter and
fewer calls
- Reduction of telephone tag - a study by the International
Resource Development estimated the average cost
of a telephone tag call after completion is $12.82
- Improvement in communications leading to a more
effective and productive organization
- 24 hour operations leading to increased production
and , ultimately, more revenues and profits
- Additional selling time for sales staff (time
reduction through fewer calls and less telephone
tag can free 20 minutes a day of a salesperson's
time, increasing selling time by 4.5%)
Voice processing system purchases are usually cost
justified within 12-18 months, depending on the application
and the needs of your company.
|
