CallXpress

In today's information age, there are a multitude of ways to communicate with your customers--including voice, fax, and email. Chances are your company uses all three. As the pace of business increases so do the number of messages. The difference between business success and failure can be your ability to handle these different customer interactions well.

Unified messaging solutions from Captaris put you back in charge of your business communications. The Captaris CallXpress communications platform allows you to gain a competitive advantage, improve customer service and employee productivity, while saving your company money. CallXpress provides access to all of your received messages--voice, fax, and email--together through either the telephone or computer. This single point of access and control increases your productivity while improving communications with both customers and co-workers--no matter if you are in the office or on the road.

However, Captaris knows all of your communications are not conducted through one way messaging, so we've also included applications that help your company handle all communications, not just messaging. You can improve your customer service without having to add additional staff by using call management, which allows you to find out who's calling and why before you ever pick up the phone. For customers who simply want product information or directions to your office, they can retrieve the data themselves, 24 hours a day, without using valuable employee time with the Captaris interactive voice response.

All of the Captaris solutions--voice and call processing, unified messaging, fax processing, and customer service applications--are built on the robust Windows NT operating system, providing streamlined system administration and management. Additionally, CallXpress is sized incrementally, allowing you to support your current user base while allowing for expansion as your company grows. The CallXpress system is available in 4 to 128 ports supporting up to 10,000 users on a single Windows NT server platform. These individual platforms can then be linked with the Networking module, creating a solid enterprise-wide communications solution.

Captaris is able to ensure quality and reliability with its commitment to innovative technology and over 15 years of communications expertise. In fact, when it comes to unified messaging no company has more systems installed than Captaris. With such a strong history of excellence, it´s evident the CallXpress communications platform is the solution for your enterprise.

Unified Messaging

We all know how much time and effort it takes to keep up with daily messages. Gone are the days when all messages arrived by telephone and could be retrieved by simply accessing voice mail. Today, important messages are also sent by fax and email. Staying on top of messages can mean checking in three different places--the telephone for voice mail, running to the fax machine for faxes, and back to your PC for email. This amounts to wasted time, or in the case of confidential faxes arriving at public fax machines, this system of message retrieval is also insecure.

Captaris can solve these communication problems. CallXpress offers computer access to all your messages--voice, fax, and email--providing graphical access to the same messages you access over the phone. Imagine being able to view all of your message types in a single list, using your email application or web browser. With a click of your mouse, you can have your voice mail messages played to you over your computer speakers or telephone, or view your incoming faxes securely on your computer screen. No more checking in three different places for messages. Better yet, no more worrying about who might have perused that confidential fax in the copy room. A CallXpress system from Captaris can save your employees time, while increasing productivity.

Computer Access To All Your Messages

The CallXpress system allows you to view your voice and fax messages through either Microsoft Outlook or Lotus Notes, along with your email messages, providing true unified messaging. Voice and fax messages are identified by unique icons, allowing you to easily see and sort on each message type. You can also see who your messages are from, when they were received, and which messages are urgent--such functionality allows you to instantly identify the most important messages and act on those first, regardless of how your customer or co-worker chose to communicate with you.

Functions you used to perform through the telephone can also be done through Microsoft Outlook or Lotus Notes. Composing, listening to, and viewing voice and fax messages are all done using native email management commands, speeding message handling, and virtually eliminating user training.

Additionally, the blending of message types in your email client extends and strengthens your company's communications abilities. For instance, a voice mail or fax can be forwarded as a WAV or TIF file to any email address, eliminating the need to transpose message information. These same voice and fax messages can also be saved in existing email folders, to your hard drive, or any other long term storage device.

Telephone Access To All Your Messages

When you don't have computer access, CallXpress provides the same level of flexibility in managing all three message types over the telephone. You can access your email messages from the telephone in the same call made to retrieve voice and fax messages. Using text-to-speech technology, CallXpress reads your email messages to you. The text-to-speech engine interprets "email shorthand" in easy-to-understand spoken English--and other languages as well.

If you prefer to read your email rather than listen to it, simply forward it to the nearest fax machine, along with any of your faxes--directly from the telephone. Plus, with the same touch-tone commands used for voice and fax messages, you can reply to an email with a voice message, or forward an email to a co-worker along with a voice introduction.

Using the very same commands as you do for voice and email messages, you can also manage your received faxes through the telephone. Faxes are sent to your mailbox, not a public fax machine. In addition to privacy, you also gain complete access to your faxes when out of the office. Faxes can be forwarded to any fax machine, or forwarded onto a co-worker for follow-up.

CallXpress helps you stay in close contact with your customers or co-workers without the need for a laptop computer and remote network connection. All these possibilities are available by connecting CallXpress to the business tools you already have--your LAN, PBX, PC, telephone, and email server.