IVR Hosting

IVR Hosting Service Features

Automated Surveys, Polls, Questionnaires

Including reporting and data output, transcription of comments, name, address or any other non-touchtone answers recorded. Real-time data and report access as well as service modifications are available via our secured client access Internet servers. Enhanced survey services are available including speech recognition and mirrored telephone and web based surveys.

Service Bureau Capabilities:

• DNIS: (Dialed number identification service) - Ability to determine which telephone number(s) the caller has dialed.
• ANI: (Automatic Number Identification) - Ability to determine what number the caller is dialing from (Caller ID).
• SONET RING: Our fiber optics are "self-healing" for additional service assurance.
• Redundant Equipment: Our computer network and voice servers are state-of-the-art industrial PC's with redundant, hot-swappable components for system stability and service assurance.
• ANI Blocking: Ability to monitor and block abusive callers and excessive system users.
• Call Management: Ability to monitor the number of times and frequency a particular caller dials our systems. Callers can be limited as to the number of times they are allowed to call per day, week, etc.
• Text-to-speech: Ability to convert text from a database or outside source into voice files for callers to hear.
• Dedicated Internet Access: Our network is connected directly to the Internet for real-time data reporting, file transfers and e-mail (sending and receiving)
• Automatic Speech Recognition: Word and phrase recognition, spoken word menu navigation.
• Transcription: We are staffed with a trained transcription department for typing and database entry of recorded voice files that need to be incorporated with your data (i.e. name, address, complaints, suggestions, etc.)
• Live Customer Service: We can transfer your callers to live agents if option "0" is enabled or caller has a rotary phone.

Custom IVR Development

Some examples of our custom designed services are; customer/client satisfaction surveys, automated outbound dialing applications, employee selection, pre-interviewing and scoring applications, Internet based surveys, virtual office applications, emergency notifications and mass message distribution systems, medical dictation, messaging applications and much more.

Automated Dialing:

• Politically related messaging
• High volume outbound message delivery
• Automated appointment reminders
• Telephone notification of upcoming events
• Emergency notifications for school closings or other important announcements
• Automated election polling and reminders to vote
• Recurring telephone calls for daily medication reminders
• Morning wake-up calls
• Inspirational and motivational telephone calls
• Many, many more

Internet Applications & On-Line Surveys

Surveys are built dynamically every time a visitor takes the survey. The survey questions, answer choices and layout are all database driven and can be changed on the fly, even while people are taking the survey. Once the survey is complete the information is automatically stored in a database. An email confirmation can be sent to the participant or to the survey customer, we can even generate charts and graphs at the end of each survey to show the participant how their answers stacked up against others.

Random AutoDialer Application

Speech Recognition

Utilizing the latest Speech Recognition software and hardware available, we are able to integrate Speech into many of our applications. No longer limited to touch-tone responses, surveys can be made more user-friendly and more accessible.

With the increased use of cellular telephones and more and more government regulation of how and when you can use your cell phone, Speech Recognition is a powerful tool for many of today's automated telephone services. Now instead of pulling your phone away from your ear, pressing the appropriate keys on the telephone and placing the phone back to your ear, you can speak your commands with the same reliability as before.