IVR

The recent surge in technology growth in the Voice Processing and Internet arenas has not been lost on IVR. Not only has IVR's role been expanded into the global connectivity of the Internet but is now affordable by nearly any business.

This technology growth has also brought some confusion with it. Our computers can now act like telephones, our telephones are built with microprocessors. The traditional product classifications are now changing. Multimedia Messaging Servers are replacing Voice Mail. Voice signals can now go through data lines. The borders of Interactive Voice Response have blurred too.

Modern voice mail systems usually have some form of what might be considered IVR functionality. A clear understanding of your requirements and the products available is needed to make an appropriate and cost effective purchase. AMDEV's sales staff have often found that when a customer inquires about IVR, they end up only needing to better utilize the system they currently have.

AMDEV's sales staff are here to help you with your voice processing needs, but the following are a few notes to get you started.

• Interactive Voice Response, or IVR is a system where a voice processing system presents a voice response to a caller based on data stored in a database. IVR gives databases a voice.
• Audiotext is a system by which a voice processing system presents pre-recorded messages.
• Audiotext is a standard feature on most voice mail systems.
• IVR systems range from features built into a voice mail system to networked multi-media multi-server systems. Software products range from off-the-shelf applications to one-off custom software development.
• Whatever your needs, AMDEV can provide a solution.