recent surge in technology growth in the Voice Processing
and Internet arenas has not been lost on IVR. Not only has
IVR's role been expanded into the global connectivity of the
Internet but is now affordable by nearly any business.
This technology growth has also brought some confusion with
it. Our computers can now act like telephones, our telephones
are built with microprocessors. The traditional product classifications
are now changing. Multimedia Messaging Servers are replacing
Voice Mail. Voice signals can now go through data lines. The
borders of Interactive Voice Response have blurred too.
Modern voice mail systems usually have some form of what
might be considered IVR functionality. A clear understanding
of your requirements and the products available is needed
to make an appropriate and cost effective purchase. AMDEV's
sales staff have often found that when a customer inquires
about IVR, they end up only needing to better utilize the
system they currently have.
AMDEV's sales staff are here to
help you with your voice processing needs, but the following
are a few notes to get you started.
- Interactive Voice Response, or IVR is a system where a
voice processing system presents a voice response to a caller
based on data stored in a database. IVR gives databases
- Audiotext is a system by which a voice processing system
presents pre-recorded messages.
- Audiotext is a standard feature on most voice mail systems.
- IVR systems range from features built into a voice mail
system to networked multi-media multi-server systems. Software
products range from off-the-shelf applications to one-off
custom software development.
- Whatever your needs, AMDEV
can provide a solution.