Help Desk
Help Desk IVR Application
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Better Service, Increased Productivity, Cost Savings...for
your Help Desk. With the AMDEV's
IVR.
PUT THE VISION AMDEV's IVR SYSTEM
TO WORK FOR YOU:
- Automatically handle every call.
- Answer calls on the first ring, 7 days a week, 24 hours
a day.
- Speak to callers in human tone of voice.
- Provides accurate and reliable information, up to date.
- Resources Help Desk support people for more productive
work.
APPLICATIONS:
- On-line problem resolution/terminal reboot
- Problem reporting
- Service representative inquiries on customer profile
- General system information
- Problem status
- After hours service
- Remote dispatch
- Initiate trouble ticket
- System availability
- System outage announcements
- Preliminary diagnostics
- Trouble ticket resolution via fax response
- Help desk call logs and statistics reports
THE BOTTOM LINE:
- Improved help desk service
- Enhanced productivity
- Lower cost
- Reduced long distance telephone cost
- Increased accuracy
- Standardized operational procedures
THE AMDEV's IVR SYSTEM GIVES COMPLETE,
UP TO DATE, EFFICIENT SERVICE TO EVERYONE WHO CALLS!
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