Overview

AMDEV's IVR provides a software development toolkit, complete with a graphical user interface, providing 32-bit interactive voice response capabilities for the Windows NT platform. All applications are built using a fast, efficient drag and drop system.

AMDEV's IVR is the latest version of open, IVR tools from AMDEV Communications Corporation. Interactive Voice Response (IVR) applications enable callers to query and modify database information over their telephone using their own human speech or by dialing digits on their telephone. Callers can use their touch-tone pad to input requests or just say what they want to do, such as ordering a product, obtaining a work schedule, or requesting account balance information, and the database speaks information back to the caller using Text-to-Speech. IVR offers customers and businesses a new level of freedom by enabling them to conduct transactions 24 hours a day, seven days a week. Businesses of all sizes are realizing the tremendous benefits of IVR applications for their call processing and information delivery needs. AMDEV's IVR represents the next generation of IVR tools, which utilize open development languages and powerful platforms such as Windows NT. The introduction of AMDEV's IVR also demonstrates our continued commitment to deliver the most affordable, easy-to-use IVR tools to our customers and resellers.

AMDEV's IVR functionality links a phone system to a database to provide customers with 24-hour immediate access to account information, via telephone. With AMDEV's IVR, polished IVR applications are quick and easy to install. No knowledge of computer programming and minimal database knowledge is needed. Simply assign field types to data fields number, money, date or time -and build prompts on-screen, and AMDEV's IVR will read information to callers at their request. Up to 10 data fields are possible for each category. For example, a bank could make up to 10 data fields available for a caller's checking account, 10 data fields for his or her savings account, and so on. To ensure security, AMDEV's IVR can be set up to allow the caller access to account information only if the caller enters a valid account number and corresponding personal identification number.

AMDEV's IVR is an application generator that allows full connectivity to the most popular databases including Microsoft Access, Microsoft Excel, Microsoft Fox Pro, DBase, Btrieve, Paradox or standard text files. AMDEV's IVR can be used to read information from, and write information to, databases, as well as query databases and return information. AMDEV's IVR performs over 40 different, customizable commands. Properties can be set up for each command, as if the commands were being executed manually.

AMDEV's IVR applications are not stand-alone applications. They are executed inside of a system's mailbox. AMDEV's IVR supports T1, E1, ISDN, DID, and analog interfaces. Callers can dial into an application directly, or into the system and then select an application. AMDEV's IVR runs on Dialogic (digital and analog) boards.

AMDEV's IVR will execute any created application when a caller dials in. AMDEV's IVR allows callers to interact with the system through both human speech and DTMF. Advanced database technology permits reading, writing, appending, searching and seeking database information. Product inventory can be recorded, games set up, a record can be kept of patients or customers as well as limitless other applications. The advanced, innovative technology, backed by a simple, easy-to-use drag and drop interface, makes writing applications simple.